1) What can I expect from my first appointment? Your first appointment will consist of an initial assessment including a medical history interview, a complete physical assessment and a treatment. Please complete the Initial Intake Forms (listed on this website) and if possible, please have any diagnostic imaging or medical test results available as they may provide insight into your concern. The initial assessment and treatment will take approximately 60 minutes.
2) Do I need any equipment at home to receive your services? No. I will provide all necessary equipment, including a portable treatment table. Approximately 5 feet x 8 feet of open space is needed to set up a treatment table and perform corrective exercises. If there will be other people present in the home or office, a private room is preferred for an optimal therapeutic environment.
3) What kind of clothing should I wear for my physiotherapy session? Physiotherapy assessments and treatments may involve movement, visual/biomechanical assessments of your joints, manual therapy, acupuncture/IMS, and taping. Therefore comfortable, athletic clothing is recommended (e.g. shorts and tank top).
4) What is your cancellation policy? My service involves driving to your specified location. As such, I require certain notice to determine logistics and reschedule other patients in your place, should you need to cancel your appointment.
Notice provided more than 24 hours in advance = No Cancellation Fee Notice provided less than 24 hours in advance = 50% of treatment cost. Failure to provide any notice of cancellation, and I proceed to your location = 100% of original treatment cost.
I understand that emergencies, unexpected illness, and mistakes do happen. As a professional, I respect your time commitments and will arrive on time to provide a paid service. As a client, I ask you to grant me the same respect of being ready for therapy on time, or providing me more than 24 hours notice that you will have to change the appointment time.
5) Do I require a physician's referral to access home physiotherapy in Canmore? No. In Canada, anyone can access physiotherapy without a physician's referral, however if you plan on claiming the physiotherapy through your insurance company, you may require a script from your physician. It is advisable to contact your insurance company so that you can confirm this prior to your initial appointment.
6) Can I claim your services though my insurance? Yes. Most insurance companies accept claims for physiotherapy to a certain annual limit. The receipt provided will include my business name and Physiotherapist registration number so that your insurance provider can verify my status. It is advisable to contact your insurance provider to determine your plan's physiotherapy coverage limit.
7) Can you do direct billing to my insurance? Being a mobile provider, I am not currently equipped to process direct billing, but will provide you with a receipt.
8) Do you accept major credit cards? Yes. I accept credit cards, cash, cheque, paypal, and electronic banking money transfers. I do not accept debit cards.
9) Do you treat WCB claims / MVA claims? Unfortunately, at this time, I am not equipped to process WCB claims or MVA claims. I am however available to help you if your work related injuries are not covered under WCB, or your injuries are not being claimed through an MVA claim.
I strive to present evidence-based information to help educate readers about rehabilitation and performance. Nevertheless, the opinions expressed in my blog are my own and may not necessarily represent those of the entire medical community. The information on this web site is not intended to be a substitute for professional medical advice. Always seek the advice of a qualified health provider with any questions you may have regarding an injury, medical condition, or prior to starting any new treatment.